Support

Help and advice when you need it

KTF and KeyGML are supplied with year 1 Maintenance that entitles the user to technical support and the latest versions. We keep renewal costs at an affordable level and if you are an existing user and need to check that you are up to date email sa@ktfsoftware.com.

If you need technical support you can either phone KeyTERRA-FIRMA Ltd. on 01564 330666 or send an email outlining the query to support@ktfsoftware.com. Normally the best thing to do is to phone first and if the need arises then send an email containing relevant drawing files and other data. If your needs are very urgent you can email the data first and if after a few minutes we have not responded then phone.

Effective and prompt response to support telephone calls and emails has been an important aspect in ensuring happy users who benefit by exploiting the software productively and efficiently.

Key codes to authorise latest versions are available online for upgrades. These update your dongle and may be supplied by directly linking to the web site from within KTF or as a separate operation by clicking a button below. Have your user name and password available from inside the CD container (or contact us) together with the ID (the alpha-numeric code displayed in the dialogue upon initially running KTF).

Tokens are available for authorised users by pressing the button below. This feature is for clients with an evaluation copy of KTF 7 who have a valid user name and password.