Introduction
At KTF Software, we pride ourselves on our commitment to providing outstanding customer service and support. It’s the cornerstone of our success and the driving force behind our mission to help businesses, both big and small, achieve their goals through innovative software solutions. Although this is baked into our DNA, there are times when the exceptional efforts of an individual deserves to be recognized. Today, I want to share a story that exemplifies this commitment and celebrate one of our team members, Dave Legrand, for his exceptional dedication.
A Testament to Our Commitment: Purus Energy’s Experience
Recently, we received a heart-warming piece of feedback from a new customer, Purus Energy, a small and burgeoning business specializing in manufacturing Solar Ground Mounts. Their team needed a reliable software solution to create detailed plans for their partners and clients. Despite being new to CAD software, they were determined to enhance their capabilities and win more business.
Upon reaching out to KTF Software, Purus Energy was connected with Partnership Manager, Dave Legrand. Here’s what Dan Catterall had to say about his experience:
“I do some contract work for a business called Purus Energy and earlier this year, a key task was to source software that would allow us to provide detailed plans to partners and clients for the Solar Ground Mounts we manufacture and sell.
Upon calling KTF, I was put through to Dave Legrand, and I could not have been more impressed with his level of attentiveness and desire to help us understand how the software works.
As a small and very new business, we are by no means big spenders with KTF, but this only made me all the more appreciative of Dave taking the time to show us the ropes. CAD was something none of the team had any experience with, yet we’re now able to provide the drawings as and when requested – and already winning business from it is all down to Dave. So, credit to him!
We could not have hoped for a better onboarding process.”
Going Above and Beyond
Dave’s dedication to helping Purus Energy, despite their small size and limited experience with CAD software, perfectly illustrates the core values of KTF Software. We believe that every customer deserves the highest level of service and support, regardless of their size or spending capacity. Dave took the time to ensure that the Purus Energy team felt confident and capable in using our software, ultimately helping them to succeed and grow their business.
A Team Effort
While Dave’s outstanding support is a shining example, it’s important to recognize that this level of commitment is echoed throughout our entire team at KTF Software. We are dedicated to fostering a culture where every team member strives to exceed customer expectations, providing personalized and attentive service to help our clients achieve their objectives.
Looking Forward
As we continue to grow and evolve, stories like Purus Energy’s inspire us to maintain our high standards and keep our customers at the heart of everything we do. We are incredibly proud of our team and their unwavering commitment to excellence.
Thank you to Dan Catterall and Purus Energy for sharing your experience, and thank you to Dave and the entire KTF Software team for your hard work and dedication. Together, we are making a difference, one customer at a time.
